Question 1

What file formats are included?

Accepted Answer

Every purchase includes OTF, TTF, WOFF, and WOFF2 files — covered for print, desktop, and web.

Question 2

Which license do I need?

Accepted Answer

We offer a ladder of license tiers — from Desktop for personal, non-commercial use up through Corporate/Enterprise for unlimited company-wide use. Each tier includes everything from the tiers below it, so pick the one that matches your broadest use case. Full pricing and rights for each tier are shown on every font's page.

Question 3

Can I use one license across multiple projects?

Accepted Answer

Yes. Your license covers unlimited projects within its scope — for example, a Social Media license covers unlimited social posts, while Corporate/Enterprise covers unlimited use company-wide.

Question 4

How do I download my fonts after purchase?

Accepted Answer

You'll receive an email immediately after checkout with your download links. Links never expire — you can download anytime.

Question 5

My download link expired or I lost the email — what do I do?

Accepted Answer

Go to the Lost Download page, enter the email address you used at checkout, and we'll resend your links right away.

Question 6

Can I use Phoenix Dungeon fonts in games?

Accepted Answer

Yes — the App & Digital Product tier (or higher) covers embedding fonts in software, apps, and games distributed to end users.

Question 7

Do you take custom font commissions?

Accepted Answer

We occasionally take on custom typeface projects. Reach out at hello@phoenixdungeon.com with a brief description of what you need.

Question 8

What is your refund policy?

Accepted Answer

We offer refunds within 7 days of purchase if you haven't yet downloaded the files. Once the files are downloaded, refunds aren't available as the product has been delivered. See our Refund Policy for full details.

Frequently asked questions.