Legal
Refund Policy
Last updated: 2025.
Digital Products
Phoenix Dungeon sells digital typeface files. Because digital products are delivered instantly and cannot be "returned," we have a limited refund policy.
Eligible for Refund
We will issue a full refund if: (a) you request a refund within 7 days of purchase; and (b) you have not yet downloaded any of the font files. Once a download link has been accessed, the product has been delivered and refunds are not available.
Technical Issues
If you experience a technical issue with the font files (e.g., corrupted download, missing glyphs), contact us within 30 days of purchase and we will provide a replacement or issue a refund at our discretion.
Wrong License Purchased
If you purchased the wrong license tier, contact us within 7 days. We will work with you to apply the payment towards the correct license.
How to Request a Refund
Email us at hello@phoenixdungeon.com with your order ID and reason for the refund request. We respond within 2 business days.